General terms and conditions of sale


How to order

Placing an order is easy. You need to select the item from “Shop” and choose your customization and the quantity you wish to purchase from the drop-down menu and click on the “buy” button. There is the shopping basket icon on every page where you can check your selected items. To purchase your items you click on the shopping basket icon and you will find the summary of your selected items, you can still make some changes at this point. By Clicking on “checkout” you will be asked your personal details, billing and shipping address to successfully proceed with the purchase.

Shopping basket

Shopping basket changes

In the shopping basket page you will find the list of your selected items. Here you can remove some selected items or add some more. Click on “Refresh shopping basket” to see all the changes made and the updated amount.

Basket Summary page

In the Basket Summary area you can select the delivery options: insured shipment or pick-up. Insert your area code to know shipment costs.

Promotional Code

If you have a promotional code, you can insert it in the field and refresh the Shopping Basket. If the code is active, the discount will be applied.


Once you have selected your items and the shipping method you can click on “Proceed to checkout” to complete your order. In the next step fill all the mandatory fields with your personal data, billing and delivery address.
You can pay with credit card or your PayPal account.

Shipping and Delivery

Shipping to Italy

You can choose shipping details in your shopping basket. We wrap your items with care and dedication in order to ensure you the best delivery. Insured shipping costs € 15.

Shipping outside Italy

You can calculate the shipping costs outside Italy in the shopping basket area. Customs duties and taxes are imposed tariffs and must be paid by the recipient. They may vary according to the laws of your country. For any further queries you can contact your local custom agent.

VAT will not be charged on orders delivered to Switzerland. During the shipping process your orders will be submitted to Swiss custom administration to calculate your customs duties. The costs are generally billed to the recipient together with the customs duty and taxes. Further details can be found in Swiss Custom Administration website.

Free Shipping

Free shipping on orders over € 150 for Italy, over € 250 for other countries.

Delivery Options

You can choose to deliver your items to any address or a Pick-up. If you choose to pick up your order, we will be glad to show you our manufacturing plant. -Your items will be stored in our Laboratory.

Delivery time

Our products are handmade by craftsmen, for this reason they are prepared as soon as you place the order based on the customer’s need. Processing time is always specified in the items description and it may vary depending on the product customization. It usually takes 8 days to be completed.

Delivery time, including processing and transport, is estimated between 8 and 10 working days for Italy, after we received payment confirmation. Delivery time may vary depending on the processing and the number of items. You will receive some photos about the process updates every 3 days.

For other countries, delivery time is estimated between 8 and 14 working days depending on your area.

Partial Delivery

Partial Delivery is not available. If you wish to buy some available items and some unavailable ones, we would strongly recommend to place two different orders. If you place an order which includes some available items and some with longer delivery time, the order will be shipped as soon as the latter is available. Shipping costs must be calculate for each order.

Shipping status

You will receive an email with the tracking code of your parcel. Go to with your code for more information about your package tracking.


PayPal or Credit card

If you choose PayPal as a payment method you will be redirected to PayPal website to proceed with the payment. Price will be charged on the due date.
PayPal accepts international credit cards.

Contuct us for all questions.

Laboratorio Artigiano Piatti Adriano snc di D. e M.
Grandate (Co) 20070
Via Primo Maggio, 6
Telephone +39 031 450150
P.Iva 02787700133